2Wire Gas Grill 1 TB LTU license T2526AA SNM User Manual

QuickSpecs  
Overview  
HP OpenView Storage Area Manager (SAM) 3.1  
HP OpenView Storage Area Manager (SAM) software simplifies and automates the management of your storage resources, infrastructure and application  
capacity. It manages both, tape and disk, direct-attached and network storage, across multi-vendor devices, operating systems and distributed environments.  
From its central console, it allows you to effectively monitor and manage storage and storage service availability, performance, usage, cost, and growth,  
helping you to gain control of your storage while optimizing your resources and cost.  
The HP OpenView Storage Area Manager (SAM) software suite consists of five components: device management; capacity management; performance  
management; storage allocation and virtualized access control, and storage usage metering and billing. Each component functions either individually or  
together to enable integrated storage resource, application capacity and infrastructure management. This highly flexible "building block" architecture and  
out-of the box integration capabilities ensure rapid deployment and quick return on investment, while allowing an enterprise to address its most urgent  
management problems first.  
To move toward integrated service-driven storage management, Storage Area Manager enables you to define, monitor, and measure storage service levels  
and view storage services as an integral part of the overall IT service. This helps you to guarantee quality of services and increase the value of your storage  
investments.  
What's New  
SAM 3.1 introduces additional operating system (OS) support including OpenVMS and NetWare, and expands the supported devices ecosystem. It also  
introduces applications views within the Storage Builder module for monitoring, managing, and planning the growth of Oracle and Exchange capacity.  
Models  
Storage Area Manager  
(SAM ) suite m edia  
SAM suite media  
T2524AA  
T2525AA  
J5365AA  
J5366AA  
J5367AA  
T2526AA  
J5369AA  
J5370AA  
J5371AA  
T2527AA  
J5373AA  
J5374AA  
J5375AA  
T2528AA  
J5377AA  
J5378AA  
J5379AA  
T2529AA  
J5381AA  
J5382AA  
J5383AA  
T2530AA  
J5385AA  
J5386AA  
J5387AA  
SAM, 1TB LTU license for SAM suite  
SAM, 5 TB LTU license for SAM suite  
SAM, 10 TB LTU license for SAM suite  
SAM, 50 TB LTU license for SAM suite  
SNM, 1 TB LTU license  
Storage Node Manager  
(SNM)  
SNM, 5 TB LTU license  
SNM, 10 TB LTU license  
SNM, 50 TB LTU license  
Storage O ptim izer  
Storage Builder  
Storage Optimizer, 1 TB LTU license  
Storage Optimizer, 5 TB LTU license  
Storage Optimizer, 10 TB LTU license  
Storage Optimizer, 50 TB LTU license  
Storage Builder, 1 TB LTU license  
Storage Builder, 5 TB LTU license  
Storage Builder, 10 TB LTU license  
Storage Builder, 50 TB LTU license  
Storage Accountant, 1 TB LTU license  
Storage Accountant, 5 TB LTU license  
Storage Accountant, 10 TB LTU license  
Storage Accountant, 50 TB LTU license  
Storage Allocater, 1 TB LTU license  
Storage Allocater, 5 TB LTU license  
Storage Allocater, 10 TB LTU license  
Storage Allocater, 50 TB LTU license  
Storage Accountant  
Storage Allocater  
 
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QuickSpecs  
Software Support  
HP OpenView Storage Area Manager (SAM) 3.1  
Software Pre-requisites  
Adobe Acrobat Reader (to read product install and admin guides)  
Device Managers for each managed device (arrays, switches, tape libraries, etc.)  
Microsoft Internet Explorer - or - Netscape Navigator  
Performance Metrics:  
Storage Optimizer relies on HBA SNIA libraries to gather performance information for hosts.  
OpenView Performance Agents (OVPA) or OpenView Operations (OVO}) provide additional metrics. SNIA  
libraries are available, at no cost, with all major operating systems. If both OVPA and OVO (both are  
purchased items) are to be present, OVPA most be installed first.  
Storage Optimizer may also leverage performance reporting tools for collecting device-specific performance  
data. For example, HP StorageWorks Performance Advisor XP is required for performance metrics from the  
HP XP array family.  
Software W arranty  
Software Licensing  
Warranty code 3U; duration of limited warranty: 90 days from the day of purchase, replacement of defective media  
The software licenses are based on terabytes (TB) of storage capacity managed by SAM. The application product comes with  
a license-to-use (LTU) to manage 1, 5, 10, or 50 TB and the first year of 8x5 support. The media product comes with SAM  
software on CD and documentation. Installation keys are shipped when HP OpenView Storage Area Manager suite or  
individual [tier-] product numbers are ordered. These keys must be registered to convert them to permanent "operational  
keys". Storage Area Manager utilizes two types of licenses: installation and operational.  
Installation licenses are included on the entitlement Certificate that is delivered with the software. These licenses enables  
you to use Storage Area Manager or the individual SAM product for 60 days after initial installation, which allows you time  
to request, receive and install your operational license(s); and evaluate each Storage Area Manager applications.  
Features  
The HP OpenView Storage Area Manager (SAM) software suite consists of five components: HP OpenView Storage Node Manager (device management); HP  
OpenView Storage Builder (capacity management); HP OpenView Storage Optimizer (performance management); HP OpenView Storage Allocater (storage  
allocation and virtualized access control); and HP OpenView Storage Accountant (storage usage metering and billing). Each component functions either  
individually or together to enable integrated storage resource, application capacity and infrastructure management. This highly flexible "building block"  
architecture and out-of the box integration capabilities ensure rapid deployment and quick return on investment, while allowing an enterprise to address its  
most urgent management problems first.  
Storage Node Manager  
Automated discovery, mapping, monitoring, and management of devices through firewalls across distributed,  
multi-vendor SAN, NAS, and DAS environments.  
Continuous health monitoring and real-time event status information.  
Graphical zone presentation.  
Manager of Manager (MoM) functionality for centralized management of large environments.  
Common launch platform for central device management.  
Storage Builder  
Storage allocation and utilization views by application, host, device, user, directory, volumes, LUN.  
Monitor, manage and plan growth of Oracle and Exchange capacity via a single pane of glass.  
Historical trending and future extrapolations.  
Reports, graphs, and charts for capacity management and planning.  
Automated notification of capacity threshold violations.  
Application/Host utilization to LUN mapping for improved understanding of environment.  
Storage O ptim izer  
Monitoring of host, storage, and infrastructure performance  
Automated baselining, threshold determination, and over-baseline notification  
Storage performance reporting, historical trending, and analysis  
 
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QuickSpecs  
Software Support  
HP OpenView Storage Area Manager (SAM) 3.1  
Storage Accountant  
Usage metering, automated calculation and billing based on assigned storage.  
Reporting, financial analysis, budgeting, cost management and charge-back.  
Management of service levels and price tiers based on storage and services associated with it.  
Enables customer- or device-based reporting.  
Storage Allocater  
Enables virtualized access control between host and multi-vendor storage (RAID, JBOD, tape)  
Allows drag-and-drop LUN assignment and reassignment without system reboot  
Provides automated configuration wizard to reduce deployment time  
Offers automated notification of unauthorized host access  
Supported Applications  
Oracle 8i (8.0, 8.1), 9i (9.0, 9.2) all 32- and 64-bit versions  
HP-UX 11.0, 11.11  
Sun Solaris 7.0, 8.0, 9.0  
Microsoft Windows 2000 Professional, Server, Advanced Server, and Data Center (SP3)  
Microsoft Windows NT Workstation, Server, and Enterprise Server (all SP6a)  
Tru64 UNIX V4.0F, V5.1A  
Exchange 2000  
Microsoft Windows 2000 Server, Advanced Server  
Volume Managers  
Logical Volume Manager (LVM)  
HP-UX 11.0, 11.11  
IBM AIX 4.3.3, 5.1  
Logical Storage Manager (LSM)  
Tru64 UNIX 4.0f, 5.1a, 5.1b  
OpenVMS 7.3, 7.3-1  
Veritas VxVM  
HP-UX 11.11  
SUN Solaris 7 & 8  
Windows 2000  
Cluster M anagem ent  
MC Service Guard  
HP-UX 11.0, 11.11  
Microsoft Cluster Server  
Windows NT Enterprise Edition  
Windows 2000 Advanced Server  
Windows 2003 Enterprise Web Server  
Veritas Cluster Server for SUN Solaris  
 
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QuickSpecs  
Hardware Support  
HP OpenView Storage Area Manager (SAM) 3.1  
Hardware Pre-Requisites  
(Server/C lient)  
Microsoft Windows 2000 Professional, Server, or Advanced Server  
Intel® processor: 1GHz (minimum) or up to 2.4GHz, dual-processor (recommended)  
Memory: 1GB (minimum); 2GB (recommended)  
Disk Space: 700MB (see system requirements in installation guide to optimize disk performance)  
Video Resolution: 800x600  
HP OpenView Storage Management Appliance II (option)  
Memory: Additional 1GB RAM required for installation (HP part number: 201694-B21 includes two 512-  
MB DIMMs)  
HP OpenView Storage Management Appliance III (option)  
Supported platform s  
(across the SAM portfolio  
exceptions noted)  
Hosts  
HP-UX 11.0, 11.11 (11i), and 11.20 (IA64)  
Sun Solaris 7.0, 8.0, 9.0  
Red Hat Linux 7.1 (Kernel 2.4.2), Advanced Server 2.1  
SuSE Linux SLES 8.0  
Microsoft® Windows® 2000 Professional, Server, Advanced Server, and Data  
Center (SP3 & SP4)  
Microsoft Windows NT® Workstation, Server, and Enterprise Server (all SP6a)  
Microsoft Windows 2003  
IBM AIX 4.3.3 and 5.1  
Tru64 UNIX V4.0f, 5.1a, 5.1b (except Allocater)  
OpenVMS 7.3 and 7.3-1 (Node Manager, Builder, & Accountant)  
Novell NetWare 6.0 (Node Manager, Builder, & Accountant)  
Management Server  
Microsoft Windows 2000 Professional, Server, Advanced Server (SP3 & SP4)  
HP OpenView Storage Management Appliance II or III with HP OpenView Storage  
Management Appliance software v2.1 installed  
M anagement Console  
HP-UX 11.0, 11.11  
SUN Solaris 8.0  
Microsoft Windows 2000 Professional, Server, Advanced Server (SP3 & SP4)  
Microsoft Windows XP Professional  
Linux RedHat AS 2.1  
 
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QuickSpecs  
Hardware Support  
HP OpenView Storage Area Manager (SAM) 3.1  
Supported Devices  
Storage Node Manager  
Supported Fibre Channel  
and SCSI Storage Devices  
HP StorageWorks XP disk arrays (XP1024, XP512, XP256, XP128, XP48)  
HP StorageWorks virtual arrays (VA7100, VA7110, VA7400, A7410)  
HP StorageWorks Enterprise Virtual Array (EVA) 3000, EVA5000, Enterprise  
Modular Array (EMA) EMA16000, EMA12000, Enterprise Storage Array (ESA)  
ESA12000, Modular Array (MA) MA8000, RAID Array (RA) RA8000, MA6000,  
Modular Storage Array (MSA) MSA1000, and RAID Array (RA) RA4100  
HP Rack Storage/12FC  
HP Disk System fc10 (JBOD), sc10, fc60  
HP StorageWorks NAS 8000, B2000, B3000, E7000*  
HP StorageWorks NAS b3000 v2, e7000 v2, 4000s, 9000s*  
HP NAS 6000  
HP High Availability Disk Array Model 20-SP620  
HP OpenView Continuous Access Storage Appliance  
Clariion CX200, CX400, CX600, 5400  
EMC Symmetrix 3xxx, 5xxx, and 8xxx  
HDS 7700, 9200, 9910, 9500V, 9960, 9970V, 9980V  
IBM Enterprise Storage Server E10, E20, F10, F20, 2105, and 2106 and disks (FC,  
SCSI)  
IBM FAStT T200, T500, T600, T700, T900  
LSI E2400, E2600, E4600, E5600  
NetApps F810, F820, F840, F880, F810C, F820C, F840C, F880C  
Seagate disks (FC, SCSI)  
StorageTek 9176, D280, D240, D220, D210, D178, D173  
Storagetek BladeStore B280, B240, B220, BC88, BC84, BC82  
Sun StorEdge T300, 9970, 9980  
Hitachi Sanrise 2200, 2800  
XIOtech MAGNITUDE  
Supported Fibre Channel  
and SCSI tape devices  
HP StorageWorks MSL/ESL tape libraries  
HP Tape Library 20/700, 10/180, 6/140, 6/60, 4/40, and 2/20  
HP DLT Library 6/60, 4/60, 2/60, 4/40, 2/40, 2/20, and 1/20; DLT 8000 drive;  
Ultrium 230 drive  
HP/StorageTek 1/10 drive; 252/558 cartridge DLT library; Tape Autoloader 1/8; 1-  
to 6-drive; 40/100 cartridge DLT library; 1- to 2-drive 15 cartridge DLT library;  
4/48, 3/30, 2/28 tape libraries  
HP/StorageTek L700, L180, TimberWolf, Timberline, and RedWood  
HP/Quantum Rack & Stack DLT 4000 desktop; and SMART Desktop DLT 7000 and  
8000 modules  
ADIC Scalar 100, 1000, 1000; Dell PV136T; IBM Ultrium Scalable Tape Library  
(Model 3583); IBM 7337 Model 360 Scalable Digital Linear Tape library  
 
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QuickSpecs  
Hardware Support  
HP OpenView Storage Area Manager (SAM) 3.1  
Supported Interconnect  
Hubs  
                                                                                                                             
                                                                                                                               
                                                                                                                                 
Devices  
HP StorageWorks Hub L10 and S10  
HP FC hub  
Switches  
HP and QLogic SANBox 8- and16-port switch  
HP and Brocade Aggregator 64-port switch; SilkWorm 2800, 2400; Pegasus non-  
cascadable/cascadable  
HP StorageWorks FC Switch 16B, FC Switch 8B, Director FC-64; Director 2/64,  
Director 2/140, Edge Switch 2/12  
HP StorageWorks MSA embedded switch  
HP StorageWorks SAN Switch integrated; FC SAN Switch 8, Switch 8V, Switch 16,  
Switch 16V, Switch 16N, Switch 8-EL, Switch 16-EL, Edge Switch 2/32, Edge Switch  
2/64, Edge Switch 2/24, Edge Switch 2/12  
HP StorageWorks iSCSI storage router 2122  
HP/Cisco MDS9xxx switch  
Brocade and OEM equivalent: SilkWorm 2010/2040/2050, 2210/2240/2250,  
2400/2100, 2800, 6400, 3800, 3200, , 3250, 3850, 3900, 12000, and 24000,  
SAN Switch 2/8V, 2/16V, 2/16N, Director 2/128  
McData ES-1000, ED-5000, ES-3016, ES-3032, ED-6064; ES-3216, ES-3232,  
Spereon 4300  
Dell PowerVault 56F, 51F  
EMC Connectrix DS-16A, DS-16B, DS-8B; ED-64, DS-16M, DS-32M, ED-1032  
IBM TotalStorage SAN Switch S08, S16, 2109-S16; Integrated Fabric  
QLogic SANbox-8 FC switch, SANbox-16HA High Availability FC switch,  
SANbox2-8, SANbox2-16, SANbox2-64, SANbox2 5200, SANbox2 3100  
Inrange FC9000 64/128  
Nishan 2000, 3000, and 4000 switches  
Chaparral FC-to-SCSI router  
Vixel 7200 FC switch  
Bridges  
HP StorageWorks SCSI Bridge fc 4/2, fc 4/1 (CrossRoads 4450), 2/1 (CrossRoads  
4250)  
HP StorageWorks MDRII Router  
ADIC Pathlight 5000  
HP Service M anagem ent  
Integration  
HP OpenView Operations, HP OpenView Service Desk, HP OpenView Reporter  
HP Systems Insight Manager  
 
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QuickSpecs  
Hardware Support  
HP OpenView Storage Area Manager (SAM) 3.1  
HP O penView Storage  
Builder  
Supported Fibre Channel  
and SCSI Storage Devices  
                                                                
                                                                  
                                                                    
                                                                       
                                                                         
                                                                           
                                                                            
                                                                              
                                                                                 
                                                                                   
                                                                                    
                                                                                       
                                                                                        
                                                                                           
                                                                                              
                                                                                                 
                                                                                                   
                                                                                                     
                                                                                                        
                                                                                                          
HP StorageWorks XP disk arrays (XP1024, XP512, XP256, XP128, XP48)  
HP StorageWorks virtual arrays (VA7100, VA7110, VA7400, VA7410)  
HP StorageWorks EVA3000, EVA5000, EMA16000, EMA12000, ESA12000,  
MA8000, RA8000, MA6000, MSA1000, RA4100  
HP Disk System fc10 (JBOD), sc10, fc60  
HP StorageWorks NAS b3000 v2, e7000 v2, 4000s, 9000s*  
HP OpenView Continuous Access Storage Appliance  
Clariion CX family, 5400  
EMC Symmetrix 3xxx, 5xxx, and 8xxx  
HDS 9910, 9960, 9200, 9500V, 9970V, 9980V  
IBM Enterprise Storage Server E10, E20, F10, F20, 2105, and 2106 and disks (FC,  
SCSI)  
IBM FAStT T200, T500, T600, T700, T900  
LSI E2400, E2600, E4600, E5600  
NetApps F810, F820, F840, F880, F810C, F820C, F840C, F880C  
StorageTek 9176, D280, D240, D220, D210, D178, D173  
Storagetek BladeStore B280, B240, B220, BC88, BC84, BC82  
Sun StorEdge 9970, 9980  
Hitachi Sanrise 2200, 2800  
*NO TE: To support these devices, refer to the HP OpenView Capacity Management for  
StorageWorks NAS Servers application notes at  
HP Service M anagem ent  
Integration  
HP OpenView Operations, HP OpenView Service Desk, HP OpenView Service  
Reporter, HP OpenView Internet Usage Manager  
HP Systems Insight Manager  
 
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QuickSpecs  
Hardware Support  
HP OpenView Storage Area Manager (SAM) 3.1  
HP O penView Storage  
O ptim izer  
Supported Fibre Channel  
and SCSI Storage Devices  
                                                                
                                                                  
                                                                    
                                                                       
                                                                         
                                                                           
                                                                            
                                                                              
                                                                                 
                                                                                   
                                                                                    
                                                                                       
                                                                                        
                                                                                           
                                                                                              
                                                                                                 
                                                                                                   
                                                                                                     
                                                                                                        
                                                                                                          
HP StorageWorks XP disk arrays (XP1024, XP512, XP256, XP128, XP48)*  
HP StorageWorks virtual arrays (VA7100, VA7110, VA7400, A7410)  
HP StorageWorks EVA3000, EVA5000, EMA16000, EMA12000, ESA12000,  
MA8000, RA8000, MA6000, MSA1000, RA4100  
HP Disk System fc10 (JBOD), sc10, fc60  
Clariion CX family, 5400  
EMC Symmetrix 3xxx, 5xxx, and 8xxx  
HDS 9200, 9500V  
IBM Enterprise Storage Server E10, E20, F10, F20, 2105, and 2106 and disks (FC,  
SCSI)  
IBM FAStT T200, T500, T600, T700, T900  
LSI E2400, E2600, E4600, E5600  
StorageTek 9176, D280, D240, D220, D210, D178, D173  
Storagetek BladeStore B280, B240, B220, BC88, BC84, BC82  
Sun StorEdge 9970, 9980  
Hitachi Sanrise 2200, 2800  
*NOTE: Performance Advisor XP is required for XP array performance metrics  
Switches  
Supported Interconnect  
Devices  
HP and Brocade Aggregator 64-port switch; SilkWorm 2800, 2400; Pegasus  
noncascadable/cascadable  
HP StorageWorks FC Switch 16B, FC Switch 8B, Director FC-64; Director 2/64,  
Director 2/140, Edge Switch 2/12  
HP StorageWorks SAN Switch integrated; FC SAN Switch 8, Switch 16, Switch 8-EL,  
Switch 16-EL, Edge Switch 2/32, Edge Switch 2/64, Edge Switch 2/24, SAN Switch  
2/8V, 2/16V, 2/16N, Director 2/128  
HP/Cisco MDS9xxx switch  
Brocade and OEM equivalent: SilkWorm 2010/2040/2050, 2210/2240/2250,  
2400/2100, 2800, 6400, 3800, 3200, 3250, 3850, 3900, 12000, and 24000  
Dell PowerVault 56F, 51F  
EMC Connectrix DS-16A, DS-16B, DS-8B; ED-64, DS-16M, DS-32M, ED-1032  
IBM TotalStorage SAN Switch S08, S16, 2109-S16 Integrated Fabric  
McData ES-1000, ED-5000, ES-3016, ES-3032, ED-6064; ES-3216, ES-3232  
QLogic SANbox-8 FC switch, SANbox-16HA High Availability FC switch,  
SANbox2-8, SANbox2-16, SANbox2-64, SANbox2 5200, SANbox2 3100  
HP Service M anagem ent  
Integration  
HP OpenView Operations, HP OpenView Service Desk  
HP Systems Insight Manager  
 
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QuickSpecs  
Hardware Support  
HP OpenView Storage Area Manager (SAM) 3.1  
HP O penView Storage  
Accountant  
Supported Fibre Channel  
and SCSI Storage Devices  
                                                                
                                                                  
                                                                    
                                                                       
                                                                         
                                                                           
                                                                            
                                                                              
                                                                                 
                                                                                   
                                                                                    
                                                                                       
                                                                                        
                                                                                           
                                                                                              
                                                                                                 
                                                                                                   
                                                                                                     
                                                                                                        
                                                                                                          
HP StorageWorks XP disk arrays (XP1024, XP512, XP256, XP128, XP48)  
HP StorageWorks virtual arrays (VA7100, VA7110, VA7400, VA7410)  
HP StorageWorks EVA3000, EVA5000, EMA16000, EMA12000, ESA12000,  
MA8000, RA8000, MA6000, MSA1000, RA4100  
HP Disk System fc10 (JBOD), sc10, fc60  
HP OpenView Continuous Access Storage Appliance  
Clariion 5400  
EMC Symmetrix 3xxx, 5xxx, and 8xxx  
HDS 9200, 9500V, 9910, 9960, 9970V, 9980V  
IBM Enterprise Storage Server E10, E20, F10, F20, 2105, and 2106 and disks (FC,  
SCSI)  
IBM FAStT T200, T500, T600, T700, T900  
LSI E2400, E2600, E4600, E5600  
StorageTek 9176, D280, D240, D220, D210, D178, D173  
Storagetek BladeStore B280, B240, B220, BC88, BC84, BC82  
Sun StorEdge 9970, 9980  
Hitachi Sanrise 2200, 2800  
HP Service M anagem ent  
Integration  
HP OpenView Operations, HP OpenView Service Desk, HP OpenView Reporter,  
HP OpenView Internet Usage Manager  
HP Systems Insight Manager  
Storage Allocater  
Supported Fibre Channel  
and SCSI Storage Devices  
HP StorageWorks XP disk arrays (XP1024, XP512, XP256, XP128, XP48)  
HP StorageWorks virtual arrays (VA7100, VA7110, VA7400, VA7410)  
HP StorageWorks EVA3000, EVA5000, EMA16000, EMA12000, ESA12000,  
ESA8000, RA8000, MA6000  
HP Rack Storage/12FC  
HP Disk System fc10 (JBOD), sc10, fc60  
HP High Availability Disk Array Model 20-SP620  
HP OpenView Continuous Access Storage Appliance  
EMC Symmetrix 3xxx, 5xxx, and 8xxx  
HDS 7700, 9200, 9500V, 9910, 9960, 9970V, 9980V  
IBM Enterprise Storage Server E10, E20, F10, F20, 2105, 2106 and disks (FC, SCSI)  
IBM FAStT T200, T500, T600, T700, T900  
LSI E2400, E2600, E4600, E5600  
Seagate disks (FC, SCSI)  
StorageTek 9176, D280, D240, D220, D210, D178, D173 (limited OS support)  
Storagetek BladeStore B280, B240, B220, BC88, BC84, BC82 (limited OS support)  
Sun StorEdgeT300, 9970, 9980  
Hitachi Sanrise 2200, 2800  
XIOtech MAGNITUDE  
Supported Fibre Channel  
and SCSI tape devices  
HP StorageWorks MSL/ESL tape libraries  
HP Tape Library 20/700, 10/180, 6/140, 6/60, 4/40, and 2/20  
HP DLT Library 6/60, 4/60, 2/60, 4/40, 2/40, 2/20, and 1/20; DLT 8000 drive;  
Ultrium 230 drive  
HP StorageTek 1/10 drive; 252/558 cartridge DLT library; Tape Autoloader 1/8; 1-  
to 6-drive; 40/100 cartridge DLT library;  
1- to 2-drive 15 cartridge DLT library; 4/48, 3/30, 2/28 tape libraries  
HP and StorageTek L700, L180, TimberWolf, Timberline, and RedWood  
HP and Quantum Rack & Stack DLT 4000 desktop; and SMART Desktop DLT 7000  
and 8000 modules  
HP Service M anagem ent  
Integration  
HP OpenView Operations, HP OpenView Service Desk  
HP Systems Insight Manager  
NOTE: The Supported Platforms and Devices section contains lists of supported devices, some may be discontinued. However, they continue to be  
supported with Storage Area Manager.  
 
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QuickSpecs  
Software Product Services  
HP OpenView Storage Area Manager (SAM) 3.1  
Service Level O ne:  
Installation & Start-up  
Implementation services for the OpenView Storage Area Manager Suite of products, including Storage Provisioner  
Assistance with setting up product to meet reporting needs  
Installation, configuration, testing, documenting, and demonstrating the SAM software.  
Option to install or upgrade SAN Management Appliance  
Service Level Two:  
C onsulting  
Additional tailoring and integration of storage management solution to meet your business needs for storage  
management  
Project management, design activities, tailored implementation, testing and knowledge transfer.  
Service Level Three:  
Integration  
Integration of storage management solution into overall IT management application, such as HP OpenView  
Analysis of storage need  
Survey of business and process needs relative to storage  
Design of storage management solution that will meet these needs  
 
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QuickSpecs  
Service and Support Information  
HP OpenView Storage Area Manager (SAM) 3.1  
Support Services  
HP provides high-quality software services that address all aspects of your software application life cycle needs and align  
with your business goals. With HP as your partner, you have access to standards-based, modular, multi-platform software  
coupled with HP's best-in-class services and support portfolio.  
HP offers premier onsite deployment assistance and development support, in addition to consulting, outsourcing,  
financing, education, extensive online self-help, and mission-critical support options. All of these offerings are focused on  
helping you maximize the return on your investment.  
For more information on HP software support available to address your specific business needs, visit:  
The first year of Software Support (previously called, "Customer Care Standard" ) is included in the software product price.  
For a small additional fee, customers can extend their telephone coverage hours to 24x7 by purchasing Software Support  
24x7 (previously called, "Customer Care Extended"). Both of these services provide access to eCare, telephone support  
during coverage hours and Software Update Service.. Software Update Service proactively sends all major and minor  
software updates to the customer contact registered with the product. eCare is an online self-service providing users the  
ability to -submit and track progress on service calls, -manage support contracts , -search an extensive knowledge bank ,  
and connect with discussions of interest.  
Additional Services  
Customers wanting a more personalized or mission critical offering can also order the following services:  
Advantage Services  
Proactive support for software management servers. Provides technical account advocate to proactively maintain customers'  
software management server(s). Benefits: Proactively prevents problems and reduces risks of unplanned downtime.  
Minimizes customers' support overhead. Target customer: Enterprise customers whose business is IT-dependent. Require  
proactive support to ensure stability and availability of software management servers.  
Prem ier Services  
Personalized service for software management environments. Provides named software engineer to partner with customer to  
manage their environments in the most cost-effective and efficient way. All of CCA benefits, plus: Named contact for  
reactive and proactive support activities. Trusted relationships, personalized knowledge and attention to customer needs.  
Maximizes customers' ROI in HP management software. Reduces risks of IT crisis. Minimizes customers' support and  
operational overhead. Target customer: Enterprise customers with business critical IT (extreme IT dependency). Require  
personalized support relationship to operate, manage, and evolve complex, business critical software environments.  
Proactive 24 and C ritical Flexible solution that delivers proactive support and integrated problem resolution. Assists customers to identify areas of IT  
Services  
environment improvement to meet business objectives better. Provides a complete partnership, close communication, and  
teamwork, which saves time and ensure application availability and reliability  
 
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QuickSpecs  
Related Options  
HP OpenView Storage Area Manager (SAM) 3.1  
Care Pack Options  
D escriptions  
Product differentiator-difference between m odels  
Product num ber  
HA114A1-5G3  
HA115A1-5D7  
Install & Startup Service  
Consulting Services  
Integration Services  
Setup, install, configure, test, etc. SAM/apps  
Custom integration based on business needs  
Design overall storage management solution  
HA115A1-5D8  
Physical Data  
Shipping D im ensions  
Height  
Width  
Depth  
Weight  
15.00 in (38.10 cm)  
10.00 in (25.40 cm)  
3.25 in (8.25 cm)  
2 lbs (0.90 kg)  
© Copyright 2002-2004 Hewlett-Packard Development Company, L.P.  
The information contained herein is subject to change without notice.  
Microsoft and Windows NT are US registered trademarks of Microsoft Corporation. Intel is a US registered trademark of Intel Corporation.  
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein  
should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.  
 
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